Privacy Policy

Effective Date: 01 August 2025
Last Updated: 01 August 2025

1. Introduction

Presence Group Inc. ("Presence Coffee," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at presence.coffee, use our services, or interact with us at events.

As a Delaware corporation specializing in strategic coffee experiences for corporate events and luxury celebrations, we understand the importance of maintaining the confidentiality and security of your business and personal information.

2. Information We Collect

2.1 Information You Provide Directly

Contact and Business Information:

  • Name, title, and company information

  • Email address and phone number

  • Business address and venue details

  • Event planning information and requirements

  • Marketing objectives and strategic goals

  • Sponsor information and commercial relationships

Event Service Information:

  • Event dates, times, and locations

  • Guest count and service requirements

  • Dietary restrictions and preferences

  • Special event considerations

  • Venue access and logistics information

Financial Information:

  • Payment information processed through secure third-party processors

  • Billing addresses and invoicing details

  • We do not store complete credit card information on our servers

2.2 Information Collected Through Our Website

Technical Information:

  • IP address and device information

  • Browser type and operating system

  • Pages visited and time spent on our website

  • Referral sources and search terms

  • ROI calculator usage and inputs

Cookies and Tracking Technologies:

  • Essential cookies for website functionality

  • Analytics cookies to improve our services

  • Marketing cookies for advertising purposes

  • Session data for form completion and user experience

For detailed information about our cookie usage, please see our Cookie Policy.

2.3 Information Collected at Events

When we provide coffee services at your events, we may collect:

Digital Ordering System Data:

  • Guest names and contact information (when provided)

  • Company affiliations and job titles

  • Industry sector information

  • Beverage preferences and order history

  • Engagement timing and interaction patterns

Event Analytics:

  • Guest interaction metrics

  • Service utilization patterns

  • Lead generation data

  • Brand engagement measurements

3. How We Use Your Information

3.1 Service Delivery

We use your information to:

  • Provide coffee catering services as contracted

  • Coordinate event logistics and venue requirements

  • Communicate about service details and schedules

  • Process payments and maintain billing records

  • Ensure proper equipment setup and service delivery

3.2 Business Development and Marketing

We use your information to:

  • Develop strategic recommendations for your events

  • Create customized service proposals

  • Identify potential sponsorship opportunities

  • Analyze event performance and ROI

  • Market our services to qualified prospects

  • Develop case studies and testimonials

  • Maintain client relationships and follow-up communications

3.3 Lead Generation and Analytics

For our AMPLIFY package clients, we use collected data to:

  • Generate qualified lead reports

  • Provide demographic analysis of event attendees

  • Create geographic distribution maps for territory planning

  • Develop conversion tracking and ROI measurements

  • Support client marketing and sales objectives

3.4 Website and Service Improvement

We use website data to:

  • Improve our website functionality and user experience

  • Optimize our ROI calculator and consultation tools

  • Analyze service demand and market trends

  • Develop new service offerings

  • Enhance our strategic consulting capabilities

4. How We Share Your Information

4.1 Service Providers and Partners

We may share information with trusted third parties who assist us in:

  • Payment processing and financial transactions

  • Website hosting and technical support

  • Email marketing and communication platforms

  • Analytics and performance measurement

  • Equipment transportation and logistics

All third-party service providers are contractually required to protect your information and use it only for specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

4.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests

  • Protect our rights and property

  • Investigate potential fraud or security issues

  • Ensure the safety of our employees and clients

4.4 Event-Specific Sharing

For events where we provide services:

  • Lead generation data belongs to our clients as specified in service agreements

  • Event analytics may be shared with event organizers and sponsors

  • Venue information may be shared with equipment and logistics partners

  • Guest interaction data is provided to clients for their marketing purposes

5. Data Security and Protection

5.1 Security Measures

We implement appropriate technical and organizational safeguards including:

  • Encryption of sensitive data in transit and at rest

  • Secure server environments and access controls

  • Regular security assessments and updates

  • Employee training on data protection practices

  • Secure disposal of physical and electronic records

5.2 Data Retention

We retain information for different periods based on its purpose:

  • Client Information: Maintained for the duration of our business relationship plus 7 years for business records

  • Event Data: Retained for up to 3 years for service improvement and client reporting

  • Website Analytics: Aggregated data retained for up to 2 years

  • Marketing Data: Maintained until you opt out or we determine it's no longer relevant

5.3 International Transfers

Our business operates primarily in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

6. Your Privacy Rights and Choices

6.1 Access and Control

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your information (subject to business and legal requirements)

  • Object to certain uses of your information

  • Request data portability where technically feasible

6.2 Marketing Communications

You can control marketing communications by:

  • Unsubscribing from email communications using the link provided

  • Contacting us directly to opt out of specific communications

  • Updating your communication preferences

  • Note that you cannot opt out of transactional communications related to services you've purchased

6.3 Cookie Controls

You can manage cookies through:

  • Your browser settings to block or delete cookies

  • Our cookie preference center (if available)

  • Third-party opt-out tools for advertising cookies

  • Please note that disabling cookies may affect website functionality

7. Specific Privacy Notices

7.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to Know: Request information about personal information collected, used, or shared

  • Right to Delete: Request deletion of personal information

  • Right to Opt-Out: Opt out of the sale of personal information

  • Right to Non-Discrimination: Not be discriminated against for exercising privacy rights

We do not sell personal information to third parties. To exercise these rights, contact us using the information below.

7.2 European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation:

  • Lawful Basis: We process data based on contract performance, legitimate interests, or consent

  • Data Subject Rights: Access, rectification, erasure, portability, and objection rights

  • Data Protection Officer: Contact information available upon request

  • Supervisory Authority: Right to lodge complaints with your local data protection authority

7.3 Corporate and Business Clients

For our business clients, we act as both a data controller (for our business relationship) and data processor (for event services). Our service agreements specify data processing terms and responsibilities.

8. Children's Privacy

Our services are designed for business and professional use. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9.1 Event Venues and Partners

When providing services at client events, we may interact with venue management, other vendors, and event partners. These relationships are governed by our service agreements and their respective privacy policies.

10. Business Contact Information

10.1 Professional Communications

As a business-to-business service provider, most of our communications involve professional contact information for business purposes. We consider such information less sensitive but still protect it according to this policy.

10.2 Industry Networking

We may use business contact information for:

  • Professional networking and industry relationships

  • Service announcements and business updates

  • Industry event invitations and networking opportunities

  • Referral programs and partnership development

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date

  • Sending email notifications for significant changes

  • Providing notice through our services or website

Your continued use of our services after policy updates constitutes acceptance of the revised policy.

12. Contact Information

12.1 Privacy Inquiries

For questions about this Privacy Policy or our privacy practices:

Presence Group Inc.
PO Box 115
Orlean, Virginia 20128
Email: theteam@presence.coffee
Phone: 312-866-5615
Website: presence.coffee

12.2 Data Protection Requests

To exercise your privacy rights or request information about our data practices, please contact us using the information above. We will respond to your request within a reasonable timeframe as required by applicable law.

13. Effective Date and Acknowledgment

This Privacy Policy is effective as of 01 August 2025. By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described.

This Privacy Policy is part of our comprehensive legal framework that includes our Terms and Conditions, Cookie Policy, and Service Agreements. Please review all applicable documents when engaging our services.